Profile
I'm a positive guy with high social skills and a big interest in IT and I love travelling, editing films and writing articles outside of office hours/at weekends. My thesis for my Master's degree in Computer science revolves around Web Development,Customer Success, IT Security and the Internet of things
Education
Master of Science (M.Sc.), Computer Science
EPITA: Ecole d'Ingénieurs en Informatique, Paris ,France 2016 - 2018Bachelor of Computer Application
Maharshi Dayanand University , India 2011 - 2014Skills
- IAM
- FrontEnd
- Linux
- VMware vSphere
- ESXI
- TCP/IP
- Integration
- Customer Support
- Technical Documentation
- Linux System Administration
- Confluence
- Professional Services
- Account Management
- Jira
- SQL
- Customer Service
- CyberSecurity
- SSO
- Microsoft
- AD
- Virtualization
- System Administration
- Account Management
- Troubleshooting
- Web Development
- Wordpress
- Cloud
Experence
International Support Engineer
06-2019 - Present | Evidian (Atos) - Full Time
-Global technical support for Evidian Customers, partners, and consultants.
-Provide
Customization/Personalization or adds enhancements to the Product.
-Resolve
issues through various channels.
-Customize products, intervene on platforms, and
collaborate with cross-functional teams.
-Participate in meetings and maintenance
of inventory.
Equipier Polyvalent Étudiant
01-2019 - 06-2019 | MacDonald - Part Time- Food and drink prep, order management, packaging, and safety measures for cleanliness and sanitation.
Web Application Developer
07-2018 - 12-2018 | Recouvéo - Internship-Development of modules as per client's needs, HTML5 Layout, CSS3 design, code reusability, and database integration.
Junior Web Developer
02-2016 - 08-2016 | WebPix Solutions - Internship- Designing web pages, focusing on user experience, creating mobile features, coding with HTML/CSS/JavaScript, making mockups, collaborating with the backend, gathering feedback, and proposing solutions
Technical Support Engineer
07-2018 - 12-2018 | Sony India -Full Time
-Address customer issues, research, diagnose, and troubleshoot for
solutions.
-Escalate unresolved problems, document knowledge, maintain client
relations, and provide feedback.
-Engage with management for project updates.
Certificate
Funadamental Jira -2022
Confluence -2022
Service Management Jira -2022
ITSM Jira -2022
Linux Administration -2021
Evidian IAM Products -202
Networking Essentials -2020
Languages
- English
- French
- Hindi
- Bengali
- Nepali
- Chittagonian